LTS BEAUTY
RETURN & REFUND POLICY
Effective Date: October 14, 2026
At LTS Beauty, customer satisfaction and product quality are important to us. Due to the nature of cosmetics and personal-care products, we maintain specific return and refund requirements to protect product safety, hygiene, and quality.
1. Retail Returns — 14 Days
Retail customers may request a return within 14 calendar days of receiving their order.
To qualify for a discretionary return, the merchandise must meet the following requirements:

• Products must be unused and unopened.

• Original packaging and seals must remain intact.

• Products must be in their original, resalable condition.

• Proof of purchase or an order number is required.

• The return request must be submitted within 14 days of delivery.

Return requests submitted outside this period may be declined unless applicable law provides otherwise.
2. Non-Returnable Products
For health, hygiene, and safety reasons, the following merchandise is not eligible for discretionary returns:

• Opened or used cosmetics.

• Products with broken or removed protective seals.

• Used skincare, makeup, or personal-care products.

• Products damaged through improper customer handling.

• Clearance or final-sale products identified as such before purchase.

These restrictions do not affect rights relating to defective, incorrect, or otherwise nonconforming merchandise.
3. Wholesale Orders — Final Sale
All wholesale purchases are final sale.
Wholesale orders are not eligible for discretionary returns, refunds, or exchanges due to overstock, changes in demand, purchasing errors, or unsold inventory.
Exceptions may be made for:

• Defective merchandise.

• Incorrect products shipped by LTS Beauty.

• Other circumstances where a remedy is required by applicable law.

Wholesale customers should carefully review product selections, quantities, and order details before completing purchases.
4. Damaged, Defective & Incorrect Items
If you receive damaged, defective, or incorrect merchandise, contact our customer service team as soon as possible.
Customers should submit claims within 5 business days of delivery, where practicable.
Please include:

• Order number.

• Description of the issue.

• Product names and affected quantities.

• Clear photographs of the products and packaging, when available.

Once the claim has been reviewed, LTS Beauty will provide an appropriate replacement, correction, refund, or other remedy as required by applicable law.
The requested reporting period does not eliminate nonwaivable consumer or warranty rights.
5. Return Authorization
Before sending an eligible item back, customers must request return authorization through our customer service team.
If approved, return instructions and the appropriate shipping destination will be provided.
Unauthorized returns may experience processing delays.
Customers should not return merchandise without receiving instructions.
6. Return Shipping
For discretionary retail returns, customers are responsible for return shipping costs.
LTS Beauty will cover reasonable return shipping when an item was shipped incorrectly or when required for an accepted defective-product claim under applicable law.
We recommend using a trackable shipping service for returns.
7. Refund Processing
Once an eligible return is received and inspected, LTS Beauty will notify the customer of the refund decision.
Approved discretionary refunds will be issued to the original payment method within 10 business days after inspection.
Financial institutions may require additional time to post the credit.
Refunds required by law, including qualifying unshipped-order refunds, will be issued within the applicable legal deadline, even if that deadline is shorter.
Original shipping charges are generally nonrefundable for discretionary returns unless otherwise stated or required by law.
8. Exchanges
We do not guarantee direct product exchanges.
Customers requesting a different color, shade, size, or product may return an eligible unopened item under the retail return policy and place a new order.
Wholesale exchanges are unavailable except for incorrect or defective merchandise or as otherwise required by law.
9. Order Cancellations
Cancellation requests should be submitted before an order enters processing or shipment.
Orders that have already shipped must follow the applicable return process.
If LTS Beauty is unable to fulfill an order, the customer will receive the applicable cancellation options and refund in accordance with law.
10. Contact Us
For questions, return requests, or product claims, please contact:
LTS Beauty
Email: info@ltsbeauty.com
Website: ltsbeauty.com
Business 530 Broadway Lawrence MA 01841
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© 2026 LTS Beauty. All Rights Reserved.